Round-the-Clock Customer Support Services

Our average response times vary by channel and issue priority. For phone support, you'll typically connect with an agent within 2 minutes. Live chat responses are almost instant, usually within 30 seconds. Email support aims to respond within 1 hour during business hours and 2 hours outside business hours. For critical issues, we guarantee response within 30 minutes regardless of the channel. Our goal is to acknowledge and begin working on your issue as quickly as possible.

Yes! Our 24x7 support covers all Jeetu Broadband services including broadband internet, leased lines, static IP connections, corporate solutions, and IPTV services. Our technicians are trained to handle everything from basic connectivity issues to complex enterprise network problems. We provide support for installation, troubleshooting, configuration, and optimization of all our services to ensure you get the best performance from your connection.

If your issue requires more time to resolve, we'll create a support ticket and assign it to the appropriate specialist. You'll receive a ticket number for tracking and regular updates on the progress. For complex issues, we may schedule a remote session or on-site visit if needed. We'll provide an estimated resolution time and keep you informed throughout the process. Our goal is to resolve all issues as quickly as possible while ensuring the solution is effective and permanent.

Absolutely! We provide dedicated support for business and enterprise customers with priority handling, dedicated account managers, and specialized technical teams. Our business support includes 24/7 priority access, faster response times, on-site support options, and regular account reviews. Enterprise customers also benefit from proactive monitoring, quarterly business reviews, and customized support agreements tailored to their specific needs and SLA requirements.